Address for sending complaints:

Adam Sport
Bystrica cesta 5649/4B
034 01 Ružomberok
SLOVAKIA

Quick instructions in case of making a claim:

• the claimed goods must be sent to our store address in Ružomberok
• kindly include a copy of the invoice
• send us a description of the damage - please use our claim form
• also attach/write the account number in IBAN format, in case the claim is recognized and we will send you the money
• please send us the claimed goods (especially shoes) clean (avoid muddy and dirty shoes), if you send us such goods, we will automatically reject the claim

Even though our company strives to do our best work and offer you perfect service, it may happen that something is not as it should be. To ensure a quick and correct procedure for handling complaints, this claim procedure is designed to help you.

1.1 Liability for defects in the goods sold

The Seller shall be liable for defects in the goods sold upon receipt by the customer. In the case of goods sold for a lower price, the seller is not liable for the defect for which the lower price was agreed. The seller is also liable for defects that occur after the goods have been taken over within the guarantee period (warranty).

The customer is obliged to point out defects in the goods to the seller without undue delay after he has had the opportunity to inspect the goods. The customer is obliged to inspect the goods and check the completeness of the delivered goods and the relevant documents (tax document - invoice) upon receipt of the goods.

If the goods are delivered by courier or parcel service, the customer is obliged to check at the place of receipt whether the packaging of the parcel is damaged. If the packaging of the consignment is damaged and it is suspected that the goods may be damaged in the same way, write directly with the driver of the transport company a report on the defects found, e.g. due to damage to the packaging of the goods, mechanical damage to the goods, or incompleteness of the consignment. Please contact us immediately with photo documentation by e-mail or telephone.

When collecting the goods in person, the customer is obliged to inspect the goods and to claim any obvious defects regarding mechanical damage to the goods or their packaging, the quantity of the goods delivered, the completeness of the documents, or other obvious defects immediately.

1.2 Warranty period

The warranty period for goods purchased by the customer - a natural person in the online store www.adamsport.store is 24 months according to the provisions of the Civil Code. The warranty period in the case of custom-made items ordered through the online shop www.adamsport.eu is 24 months according to the provisions of the Civil Code. The warranty period for goods purchased by a customer - a legal entity in the online shop www.adamsport.store is 12 months according to the provisions of the Commercial Code. The warranty period for goods purchased in the e-shop under the label (Unpacked, Used goods) is 6 months from the date of purchase. Warranty periods start from the date of receipt of the goods by the customer, i.e. the date of receipt of the goods from the shipping company or directly from the seller if the goods are collected by the customer in person.

1.3 Termination of rights

The rights of liability for defects in the goods for which the warranty period applies shall be extinguished if they have not been exercised within the warranty period. The purchaser may therefore only make a claim within the warranty period.

1.4 Right to claim

If the customer discovers that the delivered goods have a defect, i.e. they do not have the required or statutory characteristics or are not of normal quality, he has the right to claim this defect.

The customer is obliged to point out the defects of the goods to the Seller without undue delay after discovering them and may no longer use the goods with regard to the nature of the defect.

1.5 Where to make a claim

The customer may make a claim or warranty repairs in writing to Adam sport, with registered office at Bystrická cesta 5649/4B, Ružomberok, postcode: 034 01 by sending the goods claimed and specifying the defect in the goods. The goods you are claiming for should not be dirty and unhygienic. A copy of the proof of purchase (invoice) must be attached to the goods. We recommend that you send the goods by registered post and, if necessary, insure them, as we are not responsible for their possible loss on the way to us. COD shipments will not be accepted by our company. The Buyer may also make a claim in person at the Seller's premises with the Head of Operations or an employee authorized by him.

1.6 What can be claimed

Only goods which have been purchased from the Seller and which are the property of the Buyer may be claimed. Each item is accompanied by an invoice (proof of purchase) upon delivery to the Buyer, which also serves as a warranty document.

1.7 No claim can be made for defects in the product caused by improper use, storage or damage by the buyer. Misuse means improper handling of the product, in a manner other than that specified in the instructions for cleaning, washing, drying, ironing, storage and use for a purpose other than that for which it was intended. The product must not be mechanically damaged, mechanical damage being defined as damage to the product which could not have been caused by normal use of the product for its intended purpose. The product cannot be claimed for stains, spots and other soiling of the goods which occurred after receipt of the goods. The product must not be damaged by excessive use or neglect of its maintenance.

Not can a claim be made for defects caused by normal use and wear and tear of the product.

1.8 Notice of Buyer's Rights

If the Buyer exercises the right of liability for defects in the goods, the Seller or his authorized employee or designated person is obliged to instruct the Buyer of his rights under the Civil Code to the following extent:

1.9 Remediable defect

If the defect is one that can be remedied, the buyer has the right to have it remedied free of charge, in a timely and proper manner. The Seller is obliged to remove the defect without undue delay. Instead of removing the defect, the buyer may require the item to be replaced or, if the defect relates only to a part of the item, the part to be replaced if this does not incur disproportionate costs for the seller in relation to the price of the goods or the seriousness of the defect. The seller may always replace the defective item with a faultless one instead of removing the defect, if this does not cause serious inconvenience to the buyer.

1.10 Irremediable defect

If there is a defect which cannot be remedied and which prevents the item from being properly used as a non-defective item, the buyer has the right to have the item replaced or to withdraw from the contract. The same rights shall apply to the buyer if the defect is remediable, but if the buyer cannot properly use the item due to the reoccurrence of the defect after repair or due to a greater number of defects. If there are other irremediable defects, the buyer is entitled to a reasonable discount on the price of the item.

1.11 Buyer's right of choice

The Buyer has the right to choose which of the above rights to exercise.

1.12 Determine the method of complaint handling

On the basis of the Buyer's decision which of the aforementioned rights he/she exercises, the Seller (or an employee or designated person authorised by him/her) is obliged to determine the manner of handling the complaint pursuant to Section 2(m) of Act No. 250/2007 Coll. immediately, in complex cases no later than within 3 working days from the date of the complaint, in justified cases, in particular if a complex technical assessment of the condition of the product or service is required, no later than within 30 days from the date of the complaint. The following methods of handling the complaint are: handing over the repaired product, replacing the product, refunding the purchase price of the product, paying a reasonable discount on the price of the product, written invitation to take over the performance or reasoned refusal.

1.13 Handling of the complaint

Once the manner of handling the complaint has been determined, the complaint shall be handled immediately; however, in justified cases, the complaint may be handled later; however, the handling of the complaint shall not take longer than 30 days from the date of the complaint. After the expiry of the period for processing the complaint, the buyer has the right to withdraw from the contract or to exchange the product for a new product. The settlement of the complaint shall be without prejudice to the buyer's right to compensation for damages under a special regulation.

1.14 Confirmation of claim

The Seller shall issue a confirmation to the Buyer when a claim is made. If it is not possible to deliver the confirmation immediately, it must be delivered without undue delay, but at the latest together with the proof of processing of the claim.

1.15 Proof of complaint

The Seller shall issue and deliver to the Buyer a written proof of the settlement of the claim within 30 days of the date of the claim at the latest.

1.15 Records of claims

The Seller shall keep a record of complaints and make it available for inspection upon request by the Supervisory Body. The complaint register shall contain information on the date of the complaint, the date and manner of the complaint and the serial number of the complaint document.

1.16 These Complaints Regulations shall be available in a prominent place accessible to the customer